Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges will be calculated automatically based on the address you entered during checkout.

Which payment methods are accepted in the Online Shop?

We accept credit cards payment via Paypal. You can place the order and made payment through bank transfer. We will email you the bank details once you have made the order successfully.

How long will delivery take?

For delivery address in Peninsular Malaysia, usually takes about 1-2 days for delivery.

For East Malaysia, it takes up to 3 days to be delivered.

For Oversea address, it takes about 7-10 days for delivery depends on Country.

How secure is shopping in the Online Shop? Is my data protected?

All data entered in the website are fully encrypted. All your data are protected.

What exactly happens after ordering?

After you have ordered, our customer service will verified the payment and prepare for the product package and send to courier service for delivery.

Do I receive an invoice for my order?

We will issue invoice for you upon request.

Send us an email




Our Contact:

Tel: 04-5102281 / 018-766 2281 (Whatsapp)

Email: info@doublebean.com.my

We’re open Monday – Friday, 8 a.m. – 5 p.m.